FAQ
Do you have any questions? Find answers to the most frequently asked questions about our products, shipping, payments and much more here. If you can't find what you're looking for, our team is here to help!
❓ What are the delivery times?
📌 We ship all orders within 24-48 hours after payment validation. Delivery then takes 7-14 business days depending on your location and the selected carrier. You will receive an email with a tracking number as soon as your package is shipped.
❓ Can I track my order?
📌 Yes! Once your order has been shipped, you will receive a confirmation email with a tracking link. This will allow you to track your package in real time and be informed of its expected delivery date.
❓ Do you ship internationally?
📌 Yes, we ship to multiple countries. Delivery times vary depending on your destination. You can check this information when placing your order. We work with reliable carriers to ensure fast and secure delivery.
❓ Can I return an item if I am not satisfied?
📌 We are so sure that our products will revolutionize your daily life that is why we offer a 90-day "Satisfied or Refunded" guarantee. However, if your product does not suit you, you can return it in its original condition. We want you to be completely satisfied with your purchase!
❓ Are the bags water resistant?
📌 Yes, our bags are made with high-quality waterproof materials. You will no longer have to worry about rain or humidity: your belongings will remain well protected and dry, even in bad weather.
Do you have any further questions?
Above all, do not hesitate to contact us!!
The entire Promess team is at your disposal to answer all your questions.